The Workplace Relations Commission upheld John Grennan’s complaint that Capita Customer Solutions failed to provide written notice of changes to his terms and duties. It ordered the employer to pay €2,264 compensation and provide an accurate job description. The decision was dated 13 May 2026. Grennan said his move to the Escalations Unit brought additional work, including training colleagues and third-party specialists and writing contractor reviews. Capita said his role remained customer service adviser and that he was dissatisfied with his workload and expectations. The adjudicator found the generic job description did not reflect his duties, particularly training and assessing third-party contractors.
Capita ordered to pay €2,264 after WRC upholds job description complaint
Historic decision · Decision date:
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