WRC recommends employer review grievance timelines after employee’s complaint

The WRC recommended that an employer review the timelines in its grievance procedures after an employee disputed delays in handling his grievance about lost facilitator hours. The recommendation was dated 5 March 2025. He had sought €9,375 in back pay, but the recommendation did not award that sum. The employer said it investigated the grievance and cited delays caused by the Covid-19 pandemic and a ransomware attack affecting health services. The adjudication officer found the employer had considered the facilitator-hours issue and provided a comprehensive outcome report. The officer said the delays were frustrating, while noting the employer had apologised and explained some of them.