City Direct Bus wins disability service complaint brought by Alan Lee

The Workplace Relations Commission found City Direct Bus Limited did not engage in prohibited conduct after Alan Lee said he was denied bus service because he could not wear a mask. The decision was dated 12 April 2023. Lee said he showed the driver a handwritten note stating he had a reasonable excuse. The company said its policy required a GP note exempting a passenger from wearing a mask and that the driver followed the regulations then in force. The adjudication officer found Lee had not established facts from which disability-related prohibited conduct could be presumed.