WRC recommends meeting over receptionist role dispute

The WRC recommended that a worker and a health service provider meet to discuss solutions after the worker was offered a receptionist role but assigned other duties. The recommendation was dated 4 March 2026. The worker said the job description specified on-site receptionist work, but he was mainly assigned to collate hospital compliance data and cover reception breaks. The employer said those duties were within his Grade Four responsibilities and that it had offered him the receptionist role. The adjudicator found the offer and assignment were not best practice, but the worker had identified no detriment that would justify recommending compensation. The officer also criticised the employer for stopping engagement after the WRC referral. The worker was recommended to write to the employer with proposed measures within two weeks. The employer was recommended to meet within four weeks of receiving them and engage in good faith.