An Equality Tribunal officer found against a customer in a disability discrimination case after he failed to attend a hearing. The decision was dated 13 May 2015. The customer had complained that the transport provider failed to make reasonable accommodation to improve his access to its services. The officer found that the customer had notice of the hearing and that reasonable arrangements had been made for him to attend. The officer said his failure to attend was unreasonable and ended the investigation; the merits were not decided.