WRC recommends clearer bullying and harassment procedures

The WRC recommended that an employer clarify its bullying and harassment procedures after a worker said her complaint had not been handled effectively. The recommendation was dated 1 June 2022. The worker said difficulties with a colleague led her to leave for another job. The employer said it had addressed her concerns and changed the shift pattern to keep them apart. The adjudication officer found the procedures unclear about informal and formal complaints, and noted that the handbook’s complaint form was not flagged in the policy. The WRC recommended linking the complaint form to the procedures, explaining the process and what complainants could expect, and making the policy and handbook available to staff.