The WRC found that Chloe Winters was not victimised by Holland And Barrett Limited after she raised a grievance about treatment related to her face-covering exemption. The decision was dated 8 September 2021.
Winters said she was disciplined after complaining about hostile treatment related to her exemption. The employer said a customer's complaint about Winters' conduct prompted the disciplinary investigation and was separate from her grievance.
The adjudication officer found that the customer's complaint and Winters' subsequent interaction with the customer led to the investigation. The grievance was not an operative cause, and Winters had not established facts supporting an inference of victimisation. Her complaint was not well founded.