WRC dismisses call centre worker’s unfair dismissal and discrimination complaints

This report is a localnews.ie summary based on public court reporting and records; sources are listed below.

The Workplace Relations Commission dismissed Colleen Lonergan’s unfair dismissal and disability discrimination complaints against Infosys BPM Ltd. It also dismissed her claims under employment and wages legislation.

The case arose after Lonergan used abusive language during a customer call in the mistaken belief the caller was on hold. The adjudicator noted that the call recording had been wiped by the time the case was heard, but relied on the investigator’s sworn evidence about the language used. The adjudicator accepted the company’s position that the conduct warranted dismissal.