A collection of products for you and your home from artisans, craftsmen, national treasures and otherwise undiscovered makers. In addition, we do not offer returns, refunds or our Total Satisfaction Guarantee on stained, soiled, infested or damaged merchandise, lease to own, Clearance, RP Outlet or, "AS IS" merchandise, floor samples, RTA (ready to assemble), promotional, free or gift with purchase items / value, adjustable power bases, special orders / sizes, pillows, mattress protectors and furniture care kits. Luxury Mattress FREE Furniture Offer: Personal Name Monitoring. If the carton is damaged, please do not open it and decline delivery of the HDTV/Sound Bar. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. Revenue increases with good customer service 2. Good customer service is the lifeblood of any business. Refund checks are processed at our corporate accounting office. If you have purchased any of the above warranties, please contact Guardian Warranty Services within 30 days of noticing the accidental stain or damage at 1-800-527-8485 or Guardian Warranty Services. Write a review Sign in. Share. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Due to customer demand and/or manufacturer’s delays, we may not have all items in stock and some items may no longer be available. Some manufacturers offer a warranty on their product in addition to The RoomPlace’s warranty. You will be responsible for any associated service call fees, labor and transportation costs. For more details, and to see what shortcuts or tools we provide to get better, faster help from The Room Place, tap or click the link. • A 15% restocking fee (off the merchandise retail) will be deducted from your credit. HORRIBLE SERVICE!!!! If, within 30 days following the date of purchase, The RoomPlace or a local retail competitor with a retail store in the same market area is advertising a lower price for the same in-stock, first quality merchandise from the same manufacturer on the same terms and conditions, after verification, The RoomPlace will refund the difference on furniture items. Grab the chance for a huge saving before it's gone. **Next-Day Delivery: Purchase must be made by 3 p.m. We are unable to hoist merchandise. So we created a free concierge service you can call at the phone number below. Rooms should be cleared in preparation for your merchandise delivery. • A return shipping fee will be deducted from your credit. Merchandise that is picked up may be in cartons and require assembly. Reviews → The Roomplace The Roomplace Reviews (343) Add a review. Minimum payments are required for each Credit Plan. Verified Business Directory. Customers who pick-up merchandise at our Distribution Center are served on a first-come, first-served basis. The manufacturer warranty does not include labor. 630-783-8000. The RoomPlace will replace the damaged electronics. The warranty on replacement items is for repair service only and shall last the remainder of time of the warranty on the original item. In the rare occurrence that merchandise arrives damaged, please notify our Customer Care Center within three (3) days from delivery. As of 06/2020, terms for new Accounts: Purchase APR of 28.99%. Verified Status Explained. Useful. The Room Place also goes by or is associated with the names The RoomPlace. Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. Customer Care - Contact Us. Sainsbury’s takes advice from a three-year old. (excludes tax and delivery charges). Customer service contacts and company information. Exclusions: Please Note: We do NOT offer returns, refunds or our Total Satisfaction Guarantee on furniture or mattresses picked up by customers at our stores or Distribution Center. GetHuman provides customer service contact information, step-by-step help, tools to get a rep on the phone faster and all kinds of useful gadgets for customers to make it easier to get good customer service without the hassle. • Stained, soiled, infested or damaged mattresses. Online Product Availability: Availability Filters and Stock Position shown on the website are based upon availability data based on our last inventory update (This information is refreshed multiple times daily). close search form. The RoomPlace reserves the right to substitute models of a comparable quality and specification. Minimum interest charge is $2.00 per Credit Plan in any billing period in which interest is due. The amount of work each day for your team. The RoomPlace’s 30 Day Price Guarantee does not apply to this offer. 1-866-283-1065 (TDD/TTY: 1-800-695-1788 ) COD’S are not accepted on delivery. If there are any concerns please contact a sales representative or our customer care team for real time stock availability for latest information available. Due to the nature of furniture shipped in cartons, we are unable to unpack cartons or assemble merchandise for you. An elevator needs to be available for deliveries to the 4th floor and above. THE ROOMPLACE SHALL NOT BE LIABLE IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR OTHERWISE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND, NATURE OR DESCRIPTION WHATSOEVER. Shop from categories such as Living Room, Bedroom, Dining, Kids, Mattresses, Entertainment, Home Accents, or by Style type including: Traditional, Contemporary, Modern, Transitional. Help & FAQs. Please be sure that the size of your vehicle will accommodate the size of the merchandise to be picked up. Letha should be commended and The RoomPlace should be proud to have her … • Damage reported outside of thirty (30) days from occurrence. page 2. No deliveries on Thursdays, Sundays or holidays. The first being the absolute professional customer service by Mr. Mansoor Malik. The people were motivated by knowing getting more product to floor means more available to fill customers orders. One (1) day prior to delivery, The RoomPlace will contact you by text to confirm an estimated time window for your delivery. • If you choose an item of lesser value, the difference will be given to you in a form of an in-store credit. For example, look at our FedEx Customer Service page. • Damage to merchandise where you requested delivery in box or where you picked up the merchandise in box and the box has subsequently been opened. The challenge you throw to your people and the amount of work they finished by the end of the shift. Have something to share about The Roomplace? The Roomplace salary trends based on salaries posted anonymously by The Roomplace employees. ANY HOME DAMAGE NEEDS TO BE REPORTED TO OUR CUSTOMER CARE CENTER WITHIN THREE (3) DAYS FOLLOWING YOUR DELIVERY. HORRIBLE SERVICE!!!! But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. Orders that are not paid by the 7th day will be rescheduled upon payment for the next available delivery date. This site uses cookies to enhance your site experience. Defect must be reported within thirty (30) days of occurrence to be considered eligible under the warranty guidelines. • Any visible damage to merchandise that is not reported to the Customer Care Center within three (3) days of the delivery or pick up date of the merchandise. Proudly resolving consumer concerns since 2004 +1 630 783 8000 (Customer Service) +1 847 836 9300 (Algonquin, IL) +1 847 394 7600 (Arlington Heights, IL) THANK YOU FOR CHOOSING THE ROOMPLACE, YOUR NEIGHBORHOOD FURNITURE AND … May not be combined with any other promotion codes or discount offers. If the affected item cannot be repaired or replaced, as determined by The RoomPlace, you can select a new item of equal or lesser value to the original purchase price of the defective item. Apply to Customer Service Representative, Call Center Representative, Paid Intern and more! Hours: Monday-Friday: 9AM - 8PM CST Saturday: 9AM - 6PM Sunday: Closed Overview of BBB Rating. Cash Bonus, Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role The typical The Roomplace Customer Care Representative makes $11 per hour. Everyhing was awesome i was very satisfied. This warranty shall apply only if you and the affected item is in our service area. Our 30/60/90/100 Day Mattress Comfort Guarantee Plans are as follows: 30 Day: If after a minimum of 21 nights, you are unable to comfortably adjust to the support of your new mattress, you have up to the 30th day from your original delivery date to make a one-time reselection. Not responsible for print or typographical errors. Up to a 100 Day Mattress Comfort Guarantee: The RoomPlace offers a comfort guarantee on mattresses and mattress sets provided that the mattress protector is purchased on the same invoice as the mattress. Any warranty offered by the manufacturer is direct from the manufacturer and not The RoomPlace. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years. The Room Place is associated with terms like private, e-commerce, b2c, consumer discretionary, home & furniture by their customers and industry analysts. Our "RP Outlet" items are on sale and at their lowest price everyday and cannot be further reduced. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. Customer Reviews are not used in the calculation of BBB Rating . No third-party accounts and no approval decisions. • Merchandise used for other than residential use. Unfortunately, we cannot honor time requests. The sales staff was very knowledgeable and made it a great purchasing experience. You can help! On paid-in-full orders, three (3) days prior to your scheduled delivery date, The RoomPlace will contact you by text to confirm the delivery date and address. Payment made in a form of a check will require a seven (7) day hold for delivery or pick up. Or take a look at our Comcast Customer Service page. The Room Place at Harlem Furniture. ‡ Free delivery on mattress purchases $599 and up, within daily local delivery zones for in-stock merchandise only. If The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection). Text 630-785-6640. Such forfeiture is not applicable to situations where a customer has been denied credit. By continuing to browse or use this site, you are agreeing to our use of cookies. Consumers Say Thank You. Mattresses will not qualify for an inspection and/or return if, upon inspection, our technician or delivery driver determines the mattress is stained, soiled, infested or damaged. Helpful Be the first one to find this review helpful Customer increased Rating by 1 … See our privacy policy. All rights reserved. Whether picking up at a store location or at our Distribution Center, please bring your sales receipt, valid picture identification and payment for any balance due on your order. You will receive an email to reset your password. The reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claim. Today we offer you 4 The Room Place Coupons and 53 deals to get the biggest discount. Your HDTV/Sound Bar will be delivered in carton. open search form Please call within 5 days of occurrence at 1-800-545-7125, option #8. Further, some financing promotions may be financed through multiple finance plans and you agree that you have read and understand all of the financing terms. Zero customer service, This place is scam, - Check out Tripadvisor members' 59,612 candid photos and videos of se1 Rooms Refunds are made in the original form of payment, with the exception of cash where any refund will be made by check. To initiate a quick and easy service request, please visit us online at theroomplace.com. May not be combined with any other promotion codes or discount offers. Business Name Monitoring. You can call The Room Place at (630) 785-6640 phone number, write an email, fill out a contact form on their website www.theroomplace.com, or write a letter to The Room Place, 1000-46 N Rohwling Rd, Lombard, Illinois, 60148, United States. Guardian+ Program - Verified Status. Please see your credit application and finance agreement for important terms and conditions. Proving that they’re a company that knows how to have a little fun, this story from Sainsbury’s supermarket highlights how your support team should spot great opportunities to do things that are quirky and out of the ordinary. 3-day delivery in the Indianapolis, Peoria and Kenosha markets. Please pay the balance of the order seven (7) days prior to scheduled delivery. Contact The Room Place customer service. Apply the The Room Place Coupon at check out to get the discount immediately. Have something to share about The Roomplace? Credit is offered by third parties and not The RoomPlace. This was for two good factors. Sharing is caring! The RoomPlace Credit Card Accounts are issued by Comenity Bank. Churn decreases with more customer care 5. Read more reviews for The Room Place at Harlem Furniture located in Glenwood, Illinois on Judy’s Book, the Social Search® site for your neighborhood (or anywhere else). Contacting The Room Place The Room Place Phone Number +1 630-783-8000: Customer Service There is only one way to contact The Room Place, shown above. We may not quite have as much of this available for The Room Place customer service issues or reviews, but we hope that you visit GetHuman again next time you have a problem with another company. Beautiful things, as seen in hotels, restaurants and design led spaces. Direct ship items are shipped directly to your home from the vendor. Your purchase is subject to The RoomPlace's normal terms and conditions of sale which are shown below for your reference. • Variations in wood color or grain, knotholes, mineral streaks, natural characteristics of stone and leather which is a confirmation that your leather is genuine. Judy's Book . The original receipt and defective item is required for all warranty claims and repair or replacement services. We take every reasonable precaution necessary to ensure accuracy of all the products listed online and in the stores, including pricing, however, errors can occur. Reports of damage after three (3) days from time of delivery will not be honored. Your satisfaction is extremely important to us. Reply. They employ 234 people according to customers in the know. Live Chat. • Foundations that are deemed in good condition and without defects. Customer service has been rude to us in correcting this matter. She was very professional and worked with us. Hyatt Place Salt Lake City Airport: Beautiful room and spectacular customer service. • Fading as a result of exposure to sunlight, or damage to exposed wood surfaces. You may cancel or modify all or part of your order without a fee by returning to the original store of purchase (for online orders, contact Customer Care up to three (3) days before your scheduled delivery date. Offer does not apply to previous purchases, Factory Direct, Beautyrest Black, Tempur-Pedic, Cozzia, Bedgear, RoomPlace Outlet items and gift card purchases. A rigid attitude might just be the antithesis of great customer service. Wait times may vary. It is black in color with the ability to raise the legs. Offer valid in stores and online at childrensplace.com on the next purchase of $40 or more of The Children’s Place branded merchandise; excludes Gymboree branded merchandise. Employee happiness correlates to customer happiness 7. Sale prices are based on reductions from the individual list prices. Ripoff Report Investigates. Table of Contents 1. Good customer service Is essential to the success of your business.Statistics show that there is a 60 to 70% probability of selling to an existing customer versus a five to 20% probability of making a sale to a new customer (Marketing Metrics) and gaining new customers is seven times as expensive to the business as retaining existing ones (Parature). Services. 7 Day Satisfaction Guarantee on Furniture: The RoomPlace is proud to offer quality furniture with great value to our customers. The Roomplace. Please read them carefully. And about sending them away happy - happy enough to pass positive … Excludes Clearance Center items. 3-day delivery in the Indianapolis, Peoria and Kenosha markets. Reply. Sign in to contact user. THANK YOU FOR CHOOSING THE ROOMPLACE, YOUR NEIGHBORHOOD FURNITURE AND MATTRESS STORE. Guardian Accidental and Structural Warranties. Share Report. Our "RP Outlet" items are on sale and at their lowest price everyday and cannot be further reduced. • Defects arising from failure to follow manufacturer’s recommended care instructions, including mattress rotate recommendations to avoid uneven wear and body depressions less than 1 1/2". Carrier message & data rates may apply. Forfeiture is not applicable to situations where a customer has been moved from the original delivery date Lake... Prices are reductions from the RoomPlace reserves the right to substitute models of a check will require the.... Our FedEx customer service, fails to deliver to anyone under the warranty on the same with... Determination of the claim and defective item is in our service area Center... Delivery, a re-delivery charge will be applied to your home from artisans, craftsmen, treasures. Take immediate delivery from the individual list prices their lowest price everyday can... 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